Refund Policy

At Motorfax, we strive to provide high-quality vehicle history reports to our customers. However, we understand that occasionally, issues may arise. Our refund policy is as follows:

1. Refund Eligibility

• If we fail to deliver the report within the specified timeframe (2 hours), you may be eligible for a refund.
• If we fail to deliver the report within the specified timeframe, please email us at inquiry@motorfax.co.uk, and we'll process a full refund within 24 hours.

2. No Refunds After Report Delivery

• Once the report has been delivered to your email address within the specified timeframe, all sales are final, and no refunds will be issued.
• This is because our reports are generated specifically for each customer and are based on the information provided at the time of ordering.

3. Refund Process

• If we fail to deliver the report on time, we'll process a full refund without requiring further action from you.
• Refunds will be processed using the original payment method.

4. Contact Us

If you have any issues or concerns about your report or refund, please don't hesitate to contact us at inquiry@motorfax.co.uk.

By using our services, you acknowledge that you've read and understood our refund policy.